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FAQ

Thank you for your interest in Cyberweld.com. Cyberweld is a registered service mark of J.W. Goodliffe & Son, Inc.; a full service welding supply distributorship in Linden, NJ. We have put over 79 years of welding sales expertise online to provide you with the best Internet buying experience possible.

FREQUENTLY ASKED QUESTIONS

Are there shipping charges?
Can I ship my order to an address other than my billing address?
Can I place an order by telephone?
Do you have a minimum order charge?
Will I be charged sales tax?
What payment methods does Cyberweld accept?
Is my credit card information secure on the Cyberweld checkout page?
Can I finance my purchase through Cyberweld?
Do you sell Gift Certificates?
How long will it take to receive my order?
Do I need to sign for my delivery?
What if my order is damaged?
What is your Return Policy?
What if there is a problem with my order?
What if my machine is defective?
What if my machine needs repair?
Do you sell used equipment?
Is there someone I can talk to live?
Do you accept international orders?




ARE THERE SHIPPING CHARGES?

Standard Ground Residential and Commercial Shipping is free on orders over $25.00 shipped within the contiguous United States. Orders totaling less than $25 will be charged a flat $7.95 shipping fee. Orders weighing less than 150 lbs will be shipped with FedEx or UPS Ground. Items weighing more than 150 lbs will be shipped via common freight carrier.

US Mail, APO & P.O. Box Shipments: US Mail shipments DO NOT qualify for free freight and shipping charges WILL NOT be calculated in real time on your order. Customers providing only a P.O. Box or APO address for shipping will be quoted separately with the additional freight charges. Your order will not be shipped until we have your approval to add the additional freight charge, or are provided with a physical address deliverable by FedEx and UPS. If it is not possible to ship your order due to size and weight restrictions of PO Boxes we will contact you regarding additional shipping requirements.

Air/Express Shipments: Next Day, Second Day or Three Day Air, on orders UNDER 150 lbs. TOTAL, are calculated in real time on your order form. Charges for air shipments OVER 150 lbs. WILL NOT be calculated in real time on your order and will be quoted separately via phone or email. Machines that weigh more than 150 lbs cannot be shipped via Air freight services. Batteries, magnets and full gas cylinders CANNOT be shipped via air.

Alaska or Hawaii Shipments:
AIR UNDER 150 lbs.
- MUST ship either Next Day, Second Day Air or three-day select and shipping charges will be calculated in real time on your order form.

Puerto Rico Shipments: Orders shipping to Puerto Rico will be treated as international orders. Please see the info below under Do you accept international orders?


CAN I SHIP MY ORDER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Cyberweld will ship to an address other than your credit card's billing address. HOWEVER, all orders that are shipping to an address other than the credit card billing address are subject to further proof of identity requirements. Cyberweld reserves the right to request a faxed copy of your government issued driver's license AND a faxed copy of your physical credit card. All orders shipping to an address other than your billing address are subject to hold, pending identity verification. Cyberweld will never ask you to email proof-of-identity.

Cyberweld does not allow for re-routing of shipments already in transit or for pick-up at the shipping carriers terminal. All orders must be delivered to the address originally specified on the order.

PAYPAL Customers - Cyberweld will ship to PayPal verified addresses ONLY.



CAN I PLACE AN ORDER BY TELEPHONE?

Yes, you may place your order over the phone with one of our customer service representatives. Phone orders will not receive order confirmation by email, real-time tracking updates, and are not eligible for Google Trusted Store protection.



DO YOU HAVE A MINIMUM ORDER?

No.



WILL I BE CHARGED SALES TAX?

Sales tax for U.S. customers is charged to Arizona and New Jersey shipping addresses only. Clothing and personal safety items are not taxed in the sate of New Jersey. Orders shipping to Puerto Rico will have a 6% excise tax added in real time on the order form.



WHAT PAYMENT METHODS DOES CYBERWELD ACCEPT?

Online payment is by Visa, MasterCard, Discover, American Express, or PayPal. Cyberweld requires both a billing address & CVV Code verification in order to accept a credit card. No C.O.D. orders or “purchase orders” are accepted.

Orders may be paid in advance without a credit card by phoning the order in and then sending a wire transfer, a certified check or U.S. Postal Service Money Order for the full amount of your order. Orders paid by money order will be held for 3 business days after receiving the payment. The mailing address for all payments is:
Cyberweld
P.O. Box 4370
Linden, NJ 07036-8370

Personal Checks and Company Checks will NOT be accepted.



IS MY CREDIT CARD INFORMATION SECURE ON THE CYBERWELD CHECKOUT PAGE?

Cyberweld is a Yahoo! store. We use all of Yahoo’s continuously upgraded encryption and security software in our online order system.



CAN I FINANCE MY PURCHASE THROUGH CYBERWELD?

Yes, you may finance your purchase by choosing PayPal's "Bill Me Later" option at check out. You MUST use PayPal in order to take advantage of financing. Click below for details.




DO YOU SELL GIFT CERTIFICATES?

Sorry, no - we no longer sell gift certificates.



HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most orders will be delivered to your location within 3-7 business days via standard ground shipment. Orders placed online will receive email shipping and tracking information.

Air/Express orders: Next Day, 2Day, and 3Day Air orders placed before 1pm Eastern time will be shipped the same business day. Express orders placed after 1pm ET will be shipped the following business day. Saturday and Sunday ARE NOT business or shipping days.

Express and Ground delivery days are Monday-Friday only. Special arrangements may be made with Cyberweld by telephone if you require Saturday delivery.

Example: An order placed on Thursday at 3pm ET via Second Day Air will ship on Friday and be delivered on Tuesday.

Money-Back Guarantees will apply according to the policy of the freight company. Delays caused by circumstances beyond freight co. control (weather delays, businesses that are closed, street closings, etc) will be excluded from the Money-Back Guarantee, and the package will be delivered as quickly as possible.



DO I NEED TO SIGN FOR MY DELIVERY?

Cyberweld requires signature at the time of delivery ONLY on full cylinders and shipments delivered by LTL or common carrier. All other packages will be left at the front door at the delivery driver's discretion. You may request a Signature Required Delivery by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. Lost, stolen, or undelivered packages are subject to the full carrier claims process and may take up to 10 days.

Full Cylinders & Freight Deliveries (over 150 lbs): All FULL cylinders and freight deliveries will require a signature at the time of delivery. This requirement cannot be waived under any circumstances.



WHAT IF MY ORDER IS DAMAGED?

External damage to all packages must be refused and Cyberweld must be contacted immediately. Deliveries made by common carrier (LTL freight) must be inspected both outside AND inside. Please check your machine thoroughly and refuse the delivery if there is any damage. Contact Cyberweld immediately for a replacement.

Internal damage not reported at the time of delivery must be reported to Cyberweld within 10 days of receipt. Damage claims will be refused if the item has been used, is not in original packaging, or was received more than 10 days earlier. Freight (palletized) deliveries that were not refused or signed for as damaged may take up to 2 weeks to undergo the proper claims process, and customer will be subject to the claims settlement decision by the freight carrier.



WHAT IS YOUR RETURN POLICY?

All items offered for sale on Cyberweld, with the exception of open boxes of filler metals and full cylinders, are returnable within 10 days of original purchase. All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. Any items returned without a written "Return Goods Authorization" or that are not in brand new, sellable condition are subject to a restocking fee or refusal. All returns must have a Cyberweld-issued "Return Goods Authorization" number in order for credit to be given. We reserve the right to refuse any item that is damaged, altered, missing packaging or accessories or has written on or taped on contents. The customer is responsible for all shipping charges back to Cyberweld. Please allow 2-3 weeks for your return merchandise credit to be processed.

*Please note that ALL international orders are FINAL SALE! We cannot accept returns on merchandise once it leaves the United States.



WHAT IF THERE IS A PROBLEM WITH MY ORDER?

Any problems or concerns that you may have with your order must be reported to Cyberweld no later than 10 calendar days after receiving your order. The number of days will begin with the date of delivery as reported by the freight carrier used by Cyberweld to ship your merchandise. All issues reported after 10 calendar days will be refused.



WHAT IF MY MACHINE IS DEFECTIVE?

The customer may contact Cyberweld about a defect within 10 days of receipt. The customer will have two choices:

(1)Take the defective machine to an Authorized Miller or Thermal Dynamics Service Facility for warranty repair

(2)Ship the machine back to Cyberweld in exchange for a new machine of the same model. The customer MUST have a Cyberweld-issued "Return Goods Authorization" number, the machine must be in original packaging, and the customer is responsible for any freight charges back to Cyberweld. A new machine will not be shipped until the malfunctioning machine is received and inspected by Cyberweld.

Machine defects detected after 10 days of original receipt must be repaired under the manufacturers factory warranty policy at an Authorized Miller or Thermal Dynamics repair facility. The customer is responsible for transporting his/her machine to and from the service facility.



WHAT IF MY WELDING MACHINE NEEDS REPAIR?

Both the Miller/Hobart True Blue warranty and the Thermal Dynamics warranty will be honored at authorized Miller or Thermal Dynamics repair facilities around the U.S. We will happily provide you with the repair facility nearest you.



DO YOU SELL USED EQUIPMENT?

All equipment featured on Cyberweld is factory-new. We do not sell any used or reconditioned products.



IS THERE SOMEONE I CAN TALK TO LIVE?

Yes, Cyberweld's phones are always answered by a live person during normal business hours. We may be reached by phone M-F 7:30am to 7:30pm Eastern Time at (888) 328-9890.



DO YOU ACCEPT INTERNATIONAL ORDERS?

International Shipping Powered by Bongo International Checkout

Yes! Cyberweld has partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.

*Please note that ALL international orders are FINAL SALE! We cannot accept returns on merchandise once it leaves the United States.





EMAIL Our email address is: info@cyberweld.com

FAX (908) 671-5168

Privacy Statement Customer order information is considered to be confidential. Cyberweld.com will never sell customer information for marketing purposes.


ALL PRICES ARE SHOWN IN U.S. DOLLARS

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Cyberweld®
1900 E. Elizabeth Ave.
P.O. Box 4370
Linden, NJ 07036
(888) 328-9890
FAX (908) 671-5168
info@cyberweld.com

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