FAQ

Sales tax for U.S. customers is charged to New Jersey shipping addresses only. Clothing and personal safety items are not taxed. Orders shipping to Puerto Rico will have a 6% excise tax added in real time on the order form.

Online payment is by Visa, MasterCard, American Express, or PayPal. Cyberweld is a “Yahoo! Wallet” participating merchant. Cyberweld only accepts U.S. billed credit cards, and requires both a billing address & Vcode verification in order to accept a credit card. No C.O.D. orders or “purchase orders” are accepted.

Orders may be paid in advance without a credit card by phoning the order in and then sending a wire transfer, a certified check or U.S. Postal Service Money Order for the full amount of your order. Orders paid by money order will be held for 3 business days after receiving the payment. The mailing address for all payments is:
Cyberweld
P.O. Box 4370
Linden, NJ 07036

Personal Checks and Company Checks will NOT be accepted.

Cyberweld is a Yahoo! store. We use all of Yahoo’s continuously upgraded encryption and security software in our online order system.

No, Cyberweld does not offer any financing or deferred payment plans.

Yes, they may be purchased in $50, $100 and $500 increments. Gift Certificate codes are sent by email only, and will be sent to your recipient immediately upon order. The Gift Certificate must be purchased AND redeemed online only. Gift Certificates cannot be used toward telephone orders or on special order items.

Most orders will be delivered to your location within 3-7 business days via standard ground shipment. Orders placed online will receive email shipping and tracking information.

Air/Express orders: Next Day, 2Day, and 3Day Air orders placed before 1pm Eastern time will be shipped the same business day. Express orders placed after 1pm ET will be shipped the following business day. Saturday and Sunday ARE NOT business or shipping days.

Express and Ground delivery days are Monday-Friday only. Special arrangements may be made with Cyberweld by telephone if you require Saturday delivery.

Example: An order placed on Thursday at 3pm ET via Second Day Air will ship on Friday and be delivered on Tuesday.

Money-Back Guarantees will apply according to the policy of the freight company. Delays caused by circumstances beyond freight co. control (weather delays, businesses that are closed, street closings, etc) will be excluded from the Money-Back Guarantee, and the package will be delivered as quickly as possible.

Cyberweld requires signature on all machines, as well as packages with a total value exceeding $500. You may request that your delivery signature requirement be waived by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. Cyberweld cannot take responsibility for missing or damaged packages delivered without a signature at the request of the customer.

Full Cylinders: All FULL cylinders will require a signature at the time of delivery. This requirement cannot be waived under any circumstances.

External damage to all packages must be refused and Cyberweld must be contacted immediately. Internal damage must be reported to Cyberweld within 10 days of receipt. Damage claims will be refused if the item has been used, is not in original packaging, or was received more than 10 days earlier.

All items offered for sale on Cyberweld, with the exception of open boxes of filler metals and full cylinders, are returnable within 10 days of original purchase. All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessoires. Please do not tape or write anything on the item or the original manufacturer's carton. Any items returned without a written "Return Goods Authorization" or that are not in brand new, sellable condition are subject to a restocking fee or refusal. All returns must have a Cyberweld-issued "Return Goods Authorization" number in order for credit to be given. We reserve the right to refuse any item that is damaged, altered, missing packaging or accessories or has written on or taped on contents. The customer is responsible for all shipping charges back to Cyberweld.