FAQThank you for your interest in Cyberweld.com. Cyberweld is a registered service mark of J.W. Goodliffe & Son, Inc.; a full service welding supply distributorship in Linden, NJ. We have put over 74 years of welding sales expertise online to provide you with the best Internet buying experience possible.FREQUENTLY ASKED QUESTIONS Why aren't there more equipment brands on your website? Are there shipping charges? Can I ship my order to an address other than my billing address? Can I place an order by telephone? Do you have a minimum order charge? Will I be charged sales tax? What payment methods does Cyberweld accept? Is my credit card information secure on the Cyberweld checkout page? Can I finance my purchase through Cyberweld? Do you sell Gift Certificates? How long will it take to receive my order? Do I need to sign for my delivery? What if my order is damaged? What is your Return Policy? What if there is a problem with my order? What if my machine is defective? What if my machine needs repair? Do you sell used equipment? Is there someone I can talk to live? Do you accept international orders? WHY AREN'T THERE MORE EQUIPMENT BRANDS ON YOUR SITE? Servicing over 100,000 online customers over the past ten years has taught us that less really is more. By weeding out less reliable welding equipment manufacturers, we can say without hesitation that the products we carry are the most trouble-free on the web. ARE THERE SHIPPING CHARGES? Standard Ground Residential & Commercial Shipping is free if shipped within the contiguous United States. Orders weighing less than 150 lbs will be shipped with FedEx or UPS Ground. CAN I SHIP MY ORDER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS? Cyberweld will ship to an address other than your credit card's billing address. HOWEVER, all orders that are shipping to an address other than the credit card billing address
are subject to further proof of identity requirements. Cyberweld reserves the right to request a faxed copy of your government issued driver's license AND a faxed copy of your physical credit card. All orders shipping to an address other than your billing address are subject to hold, pending identity verification. Cyberweld will never ask you to email proof-of-identity. CAN I PLACE AN ORDER BY TELEPHONE? Yes, you may place your order over the phone with one of our customer service representatives. Cyberweld charges a $5.00 service charge for all phoned-in orders. DO YOU HAVE A MINIMUM ORDER? Yes, the minimum order is $25.00 WILL I BE CHARGED SALES TAX? Sales tax for U.S. customers is charged to New Jersey shipping addresses only. Clothing and personal safety items are not taxed. Orders shipping to Puerto Rico will have a 6% excise tax added in real time on the order form. WHAT PAYMENT METHODS DOES CYBERWELD ACCEPT? Online payment is by Visa, MasterCard, American Express, or PayPal. Cyberweld is a “Yahoo! Wallet” participating merchant. Cyberweld only accepts U.S. billed credit cards, and requires both a billing address & Vcode verification in order to accept a credit card. No C.O.D. orders or “purchase orders” are accepted. IS MY CREDIT CARD INFORMATION SECURE ON THE CYBERWELD CHECKOUT PAGE? Cyberweld is a Yahoo! store. We use all of Yahoo’s continuously upgraded encryption and security software in our online order system. CAN I FINANCE MY PURCHASE THROUGH CYBERWELD? Yes, you may finance your purchase by choosing PayPal's "Bill Me Later" option at check out. You MUST use PayPal in order to take advantage of financing. Click below for details. Sorry, no - we no longer sell gift certificates. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? Most orders will be delivered to your location within 3-7 business days via standard ground shipment. Orders placed online will receive email shipping and tracking information. DO I NEED TO SIGN FOR MY DELIVERY? Cyberweld requires signature on all machines, as well as packages with a total value exceeding $500. You may request that your delivery signature requirement be waived by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. Cyberweld cannot take responsibility for missing or damaged packages delivered without a signature at the request of the customer. WHAT IF MY ORDER IS DAMAGED? External damage to all packages must be refused and Cyberweld must be contacted immediately. Internal damage must be reported to Cyberweld within 10 days of receipt. Damage claims will be refused if the item has been used, is not in original packaging, or was received more than 10 days earlier. WHAT IS YOUR RETURN POLICY? All items offered for sale on Cyberweld, with the exception of open boxes of filler metals and full cylinders, are returnable within 10 days of original purchase. All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. Any items returned without a written "Return Goods Authorization" or that are not in brand new, sellable condition are subject to a restocking fee or refusal. All returns must have a Cyberweld-issued "Return Goods Authorization" number in order for credit to be given. We reserve the right to refuse any item that is damaged, altered, missing packaging or accessories or has written on or taped on contents. The customer is responsible for all shipping charges back to Cyberweld. WHAT IF THERE IS A PROBLEM WITH MY ORDER? Any problems or concerns that you may have with your order must be reported to Cyberweld no later than 10 calendar days after receiving your order. The number of days will begin with the date of delivery as reported by the freight carrier used by Cyberweld to ship your merchandise. All issues reported after 10 calendar days will be refused. WHAT IF MY MACHINE IS DEFECTIVE? The customer may contact Cyberweld about a defect within 10 days of receipt. The customer will have two choices: (1)Take the defective machine to an Authorized Miller or Thermal Dynamics Service Facility for warranty repair Machine defects detected after 10 days of original receipt must be repaired under the manufacturers factory warranty policy at an Authorized Miller or Thermal Dynamics repair facility. The customer is responsible for transporting his/her machine to and from the service facility. WHAT IF MY WELDING MACHINE NEEDS REPAIR? Both the Miller/Hobart True Blue warranty and the Thermal Dynamics warranty will be honored at authorized Miller or Thermal Dynamics repair facilities around the U.S. We will happily provide you with the repair facility nearest you. DO YOU SELL USED EQUIPMENT? All equipment featured on Cyberweld is factory-new. We do not sell any used or reconditioned products. IS THERE SOMEONE I CAN TALK TO LIVE? Yes, Cyberweld's phones are always answered by a live person during normal business hours. We may be reached by phone M-F 8:00am to 4:30pm Eastern Time at (800) 245-9353. DO YOU ACCEPT INTERNATIONAL ORDERS? Cyberweld ships to the 50 United States and Puerto Rico only. Cyberweld only accepts credit cards that have U.S. billing addresses, as we require billing address and VCode verification in order to accept payment. EMAIL Our email address is: info@cyberweld.com FAX (908) 486-9366 Privacy Statement Customer order information is considered to be confidential. Cyberweld.com will never sell customer information for marketing purposes. ALL PRICES ARE SHOWN IN U.S. DOLLARS PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Cyberweld® is a registered service mark of J.W. Goodliffe & Son, Inc. 1900 E. Elizabeth Ave. P.O. Box 4370 Linden, NJ 07036 (800) 245-9353 FAX (908) 486-9366 info@cyberweld.com |
