FAQThank you for your interest in Cyberweld.com. Cyberweld is a registered service mark of J.W. Goodliffe & Son, Inc.; a full service welding supply distributorship in Roselle, NJ and Mesa, AZ. We have put over 82 years of welding sales expertise online to provide you with the best Internet buying experience possible.
FREQUENTLY ASKED QUESTIONS
Are there shipping charges?
Can I ship my order to an address other than my billing address?
Can I place an order by telephone?
Do you have a minimum order charge?
What payment methods does Cyberweld accept?
Is my credit card information secure on the Cyberweld checkout page?
Why did I receive an email/phone call from Cyberweld to "confirm" my order?
Can I finance my purchase through Cyberweld?
Do you sell Gift Certificates?
How long will it take to receive my order?
Do I need to sign for my delivery?
What if my order is damaged?
What is your Return Policy?
What if there is a problem with my order?
What if my machine is defective?
What if my machine needs repair?
Do you sell used equipment?
Is there someone I can talk to live?
Do you accept international orders?
ARE THERE SHIPPING CHARGES?
Standard Ground Residential and Commercial Shipping is free on orders over $50.00 shipped within the contiguous United States. Orders totaling less than $50 will be charged a flat $8.35 shipping fee. Orders weighing less than 150 lbs will be shipped with FedEx or UPS Ground. Items weighing more than 150 lbs will be shipped via common freight carrier.
Cyberweld will ship to an address other than your credit card's billing address. HOWEVER, all orders that are shipping to an address other than the credit card billing address
are subject to further proof of identity requirements. Cyberweld reserves the right to request a faxed copy of your government issued driver's license AND a faxed copy of your physical credit card. All orders shipping to an address other than your billing address are subject to hold, pending identity verification. Cyberweld will never ask you to email proof-of-identity.
CAN I PLACE AN ORDER BY TELEPHONE?
You may place an order with Cyberweld by calling 888-328-9890 during normal business hours. Our customer service team is available to assist you Monday-Friday, 7:30am - 6:30pm ET.
DO YOU HAVE A MINIMUM ORDER?
WHAT PAYMENT METHODS DOES CYBERWELD ACCEPT?
Online payment is by Visa, MasterCard, Discover, American Express, or PayPal. Cyberweld requires both a billing address & CVV Code verification in order to accept a credit card. No C.O.D. orders or “purchase orders” are accepted.
IS MY CREDIT CARD INFORMATION SECURE ON THE CYBERWELD CHECKOUT PAGE?
Cyberweld is a Yahoo! store. We use all of Yahoo’s continuously upgraded encryption and security software in our online order system.
WHY DID I RECEIVE AN EMAIL/PHONE CALL FROM CYBERWELD TO "CONFIRM" MY ORDER?
All Cyberweld orders (both phone and online) are subject to a fraud verification check. You may receive an email or phone call from a Cyberweld Fraud Specialist asking to confirm your order. This is standard practice by Cyberweld due to the high number of fraudulent transactions that come through our website. We do our best to clear orders for shipment with as little delay as possible, and we appreciate your cooperation and understanding.
CAN I FINANCE MY PURCHASE THROUGH CYBERWELD?
Yes, you may finance your purchase by choosing PayPal's "Bill Me Later" option at check out. You MUST use PayPal in order to take advantage of financing. Click below for details.
Sorry, no - we no longer sell gift certificates.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Most orders will be delivered to your location within 3-7 business days via standard ground shipment. Orders placed online will receive email shipping and tracking information.
DO I NEED TO SIGN FOR MY DELIVERY?
Cyberweld requires signature at the time of delivery ONLY on full cylinders and shipments delivered by LTL or common carrier. All other packages will be left at the front door at the delivery driver's discretion. You may request a Signature Required Delivery by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. Lost, stolen, or undelivered packages are subject to the full carrier claims process and may take up to 10 days.
WHAT IF MY ORDER IS DAMAGED?
Freight damage to all packages must be refused and Cyberweld must be contacted immediately. Deliveries made by common carrier (LTL freight) must be inspected both outside AND inside. Please check your machine thoroughly and refuse the delivery if there is any damage.
WHAT IS YOUR RETURN POLICY?
All items offered for sale on Cyberweld, with the exception of open boxes of filler metals, full cylinders, and respirators, are returnable within 30 days of the delivery date. Delivery date will be determined by the freight carrier's tracking report. All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. Any items returned without a written "Return Goods Authorization" or that are not in brand new, sellable condition are subject to a restocking fee or refusal. All returns must have a Cyberweld-issued "Return Goods Authorization" number in order for credit to be given. We reserve the right to refuse any item that is damaged, altered, missing packaging or accessories or has written on or taped on contents. The customer is responsible for all shipping charges back to Cyberweld. Please allow 2-3 weeks for your return merchandise credit to be processed.
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
Any problems or concerns that you may have with your order must be reported to Cyberweld no later than 10 calendar days after receiving your order. The number of days will begin with the date of delivery as reported by the freight carrier used by Cyberweld to ship your merchandise. All issues reported after 10 calendar days will be refused.
WHAT IF MY MACHINE IS DEFECTIVE?
The customer may contact Cyberweld about a defect within 10 days of receipt. The customer will have two choices:
(1)Take the defective machine to an Authorized Miller or Thermal Dynamics Service Facility for warranty repair
Machine defects detected after 10 days of original receipt must be repaired under the manufacturers factory warranty policy at an Authorized Miller or Thermal Dynamics repair facility. The customer is responsible for transporting his/her machine to and from the service facility.
WHAT IF MY WELDING MACHINE NEEDS REPAIR?
Both the Miller/Hobart True Blue warranty and the ESAB warranty will be honored at authorized Miller or ESAB repair facilities around the U.S. We will happily provide you with the repair facility nearest you.
DO YOU SELL USED EQUIPMENT?
All equipment featured on Cyberweld is factory-new. We do not sell any used or reconditioned products.
IS THERE SOMEONE I CAN TALK TO LIVE?
Yes, Cyberweld's phones are always answered by a live person during normal business hours. We may be reached by phone M-F 7:30am to 6:30pm Eastern Time at (888) 328-9890.
DO YOU ACCEPT INTERNATIONAL ORDERS?
International Shipping Powered by
Yes! Cyberweld has partnered with FedEx CrossBorder to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to FedEx CrossBorder's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, FedEx CrossBorder will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to FedEx CrossBorder's Global Distribution Facility and they will be forwarded to your international address.*Please note that ALL international orders are FINAL SALE! We cannot accept returns on merchandise once it leaves the United States.
EMAIL Our email address is: firstname.lastname@example.org
FAX (908) 671-5168
Privacy Statement Customer order information is considered to be confidential. Cyberweld.com will never sell customer information for marketing purposes.
ALL PRICES ARE SHOWN IN U.S. DOLLARS
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
1250 Route 28
Branchburg, NJ 08876-3482
FAX (908) 671-5168